Why does my Sky box says telephone line not connected?

If the message tells you your telephone line is not connected, switch the Sky box and TV to standby, leave for a couple of minutes, then switch all the connected items off and unplug from the mains. Disconnect and reconnect the telephone line to the socket marked Tel Line.

How do you test a phone line in a box?

Open your home’s exterior phone line box to access the wiring. Locate the phone line that connects to the outside of your home, then follow it to the square box on the side of your home that houses the phone wiring. Use a screwdriver to open the box and remove the cover. You’ll see the phone lines inside.

Does Sky box need to be plugged into phone line?

Sky boxes haven’t need a landline connected to them for years so this is not needed.

Who is responsible for telephone line repairs?

Until recently British Telecom were responsible for providing and maintaining your phone line. However OFTEL have now allowed other companies to provide telephone services and therefore BT do not directly maintain any phone lines or equipment, even if you pay your bill to BT.

How can I tell if a phone line is active?

Try dialling 150 from the flat, it would be the only number you dial. The call would go through to the customer services department of who the line was with last. SKY, BT.

How does Sky phone line work?

Your phone works through the internet and plugs directly into your hub instead of a traditional phone socket. Your hub setup is different if you have Internet Calls, so don’t forget to check the setup guide that comes with your hub or go to Setting up your Sky hub for more info.

Why can’t I connect my Sky box to broadband?

Turn off your router at the plug at the same time as you turn off your Sky box. Turn the router back on after 30 seconds or so and wait another 4 minutes before turning on your Sky box. As before, wait until the Sky box has fully restarted before reconnecting the wireless connector. Then see if it will connect.

How do I report a faulty Sky phone line?

Customer service phone number You can contact Sky on 0333 7591 018 to get help or report a fault. You can also check the status of your account or view your service status online at the Sky website.

Can electricians fix phone lines?

Making the choice between hiring an electrician or a telephone technician might make all the difference. However, legally, both can fix your phone lines. Just make sure whoever you are hiring is both competent and certified.

How do I report a fault on my Sky landline?

Why doesn’t my landline have a dial tone?

If there is no dial tone, the problem is with the phone or outside wiring. Bring out another phone to test. If there is still no dial tone, it is the outside wiring and a problem for the service provider.

What cable do I need to connect Sky box to router?

Open up Sky on demand to watch what you want when you want. Just connect your Sky+HD box to your broadband router with our 5m Ethernet Cable and you’re ready to start watching award-winning dramas, comedy series, documentaries and loads more at the touch of a button.

Why won’t my Sky Box connect to my landline?

If you call Sky up on your landline they can’t check the connections as the boxes are unable to dial Sky since the line is in use already. Also if you do connect them up and Sky do their test and see it is, it’s not wise to disconnect them again.

Does number withheld work with Sky Box and phone line?

It has absolutely nothing whatsoever to do with the interaction (or lack of it) between your Digibox and Phone Line. Number Withheld is a separate feature, available to all, regardless of Ex-Directory status. My sky box was only connected to the land line on the day it was installed.

What happens if I unplug my Sky Box?

Its in the contract that your box needs to be connected for the 1st 12 months, but Sky don’t really seem to care if you unplug it. The only exception is when you have more than one box, Sky will send you warning letters then if one or more boxes are not calling back correctly.

Do Sky installers work well on phone lines?

In the end after contacting and having my line tested, I replaced the cable between the SKy box and extention, and guess what it worked! Sky installers can either be superb, or usless (the same can be said of there C/S), but if everything tests fine on your phone line, then it has to be something with the Sky box’s / cabling for sky. “Yes …!”