What happens if my eBay item arrives broken?

If the item you received arrived damaged, doesn’t match the listing description, or if it’s the wrong item, you’re covered under the eBay Money Back Guarantee. You can return it even if the seller’s returns policy says they don’t accept returns.

Are eBay sellers responsible for shipping damage?

Especially if the seller doesn’t pack it properly and it’s damaged in shipping, it’s his problem. It’s the seller’s responsibility to get it to you safely. You don’t have to file any claims with the carrier; it’s the seller’s responsibility and if he won’t take care of it, eBay will make him so long as you ask.

Who is responsible for lost packages on eBay?

Under eBay’s Money Back Guarantee rules, sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. If a seller does not refund a buyer when required, eBay will forcibly take the funds to resolve the situation.

How do I report a broken item on eBay?

How to report an item

1. Go to the listing and choose Report item, which you’ll find next to the description and shipping and payment options.
2. Select the reason from the dropdown menu, then Continue.
3. On the next page, fill in any extra information, and select Send.

Who is responsible for a shipment damaged in transit?

Carriers
Carriers are almost always responsible for transit loss or damage. However, consignees have a legal responsibility for keeping damage costs at a minimum and must accept damaged freight that can be reasonably repaired.

Does eBay refund seller for lost packages?

Let the seller know you’ve got a problem If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. Either way, you’re covered by the eBay Money Back Guarantee.

Does eBay protect seller if package is lost?

Your shipping obligation ends when the item is delivered, not when it is shipped. This has ALWAYS been the case for eBay’s seller protection. YOUR protection against a lost package comes from YOUR purchase of shipping insurance.

Does eBay refund if item is damaged?

If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. If they’ve changed their mind, your options depend on your return policy.

What are my rights if goods are delivered damaged?

Goods that are damaged in transit mean that a faulty goods claim can be made with the retailer. In this instance, consumer rights law states that you should receive a repair, replacement, or a refund for the order. The seller may request that you return damaged or faulty goods.

What do I do if my item arrives damaged?

What a Seller Should Do about Damaged Product

1. Initiate a full refund without requiring the product to be returned.
2. Offer a partial refund (depending on the severity of the damage) without requiring the product to be returned.
3. Send a replacement item with or without requiring the return of the original.

Who is responsible when a package is lost?

As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

Does Paypal refund money if scammed?

Protection you can count on. If you don’t receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we’ll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations.