How do I update my personal information with Social Security?

You can report your change online at www.socialsecurity.gov, or by calling toll free at 1-800-772-1213. If you’re deaf or hearing-impaired call TTY 1-800-325-0778. Mail the information to your local Social Security office or in person if you prefer.

Can I submit documents to Social Security Online?

NOTE: There are now two options to submit evidence. You can upload documents by using the Send Response for Individual Case link on the Electronic Records Express Home page. The upload function is also available while accessing a claimant’s electronic folder through the Access Claimant’s Electronic Folder link.

Can I update my SSI information online?

You can change and update your information anytime, anywhere by logging in to or creating a free my Social Security account.

How do I check my Social Security account?

If you have questions or need help understanding how to check the status of your Social Security application online, call our toll-free number at 1-800-772-1213 or visit your Social Security office.

Do I have to send original documents to Social Security?

You must present original documents or copies certified by the agency that issued them. We cannot accept photocopies or notarized copies. All documents must be current (not expired).

Can I fax or email papers to Social Security?

Yes, faxing is secure under all appropriate privacy rules. Can I fax evidence using my PC fax software? Yes. However, the first page for each document you are sending must be the barcode provided to you by the Social Security office or State Disability Determination Services (DDS) that is handling the disability claim.

How can I get Social Security questions answered?

You can call our National 800 Number at 1-800-772-1213 between 8:00 a.m. – 7:00 p.m., Monday through Friday. Wait times to speak to a representative are typically shorter Wednesdays through Fridays or later in the day.

How much money can you have in the bank when your on Social Security?

$2,000
The limit for countable resources is $2,000 for an individual and $3,000 for a couple.

How do I get my Social Security username and password?

If you’ve forgotten your username or password – perhaps even both – we have you covered. Visit our my Social Security Sign In page and select “Forgot Username” or “Forgot Password.” Follow the prompts, and in just a few minutes you will be back in business – Social Security business.

How long does Social Security take to return original documents?

Because we are experiencing slight delays in processing mail-in Social Security card applications, it may take us between 2-4 weeks to process a mail-in application and return the evidence.

How do I fax something to Social Security?

How to Fax Documents to Social Security

1. Step up your fax machine.
2. Use the barcode provided by the state DDS or Social Security.
3. Dial the recipient’s fax number (vary from the area).
4. Send the fax and check the confirmation.