Why is my pet trainer collar not working?

Make sure your battery is charged in both the collar and the transmitter. Low battery charge can make for inconsistent functioning. Make sure both pieces are turned on and that the unit is properly synced so that the collar is receiving a signal from the transmitter.

How do you reset a pet trainer collar?

Press and hold the Upper Button on the Remote Transmitter until the Receiver Indicator Light flashes 5 times. You may need to hold both units 2-3 feet from each other before this occurs. Once the Receiver Indicator Light has flashed 5 times, the Collar Receiver has been reset and will begin flashing as normal.

Why does my dog not respond to a shock collar?

If BOTH contact points are not touching the dog’s skin, the dog will not perceive any sensation at all. This happens because the collar is on the dog too loose. When you are new to using an e-collar be aware that the fit is far snugger than any other collar you have likely put on your dog.

Why is my petsafe collar beeping but not shocking?

If you do not feel a shock, then there may be a problem with the receiver collar. Make sure you touch both points on the receiver at the same time when you hear the collar beeping. It will tell you definitively that the fence is or is not working.

How do I resync my petsafe wireless collar?

Put boundary switch on transmitter in the ‘high’ position. Turn the boundary control dial on the transmitter to position 4. Standing within 1.5 – 3 metres of the transmitter, re-insert the batteries into the receiver collar(s). Test the boundary by walking out into the safe zone until your receiver responds.

What does it mean when my petsafe collar is blinking red?

If you have started to see a red flashing light on your pet’s Computer Collar unit, your Power Cap battery may need to be replaced. You can order replacement batteries online, from your local dealer, or by calling 1-800-824-3647.

How do I connect my petsafe collar to my phone?

With the collar powered on, press and hold the button on the collar for two seconds to reconnect Bluetooth. With Bluetooth reconnected, the collar will automatically reconnect to the app.