What kind of Xfinity cable box do I have?

Access xfinity.com/profile on your web browser. Sign in using your Xfinity ID and password. After you sign in, click the Devices tab. On this tab you can view the model number and MAC address of each X1 TV Box in your home.

What Xfinity box do I need for 4K?

Compatible TV Boxes 4K UHD and 4K UHD/HDR content viewing requires an Xfinity X1 XG1v4 or Xi6 TV Box, or Flex Xi6 streaming TV Box. You can find the model number of your X1 TV Box by going to About in the X1 Settings menu.

Do you need Xfinity TV Box?

No TV Box is required to watch Xfinity Instant TV. You can also watch using the Xfinity Stream app on your compatible smart TV, smartphone, tablet or Roku device. You can even go to the Xfinity Stream portal on your computer.

Does Xfinity 4K box cost more?

A voice-controlled 4K streaming TV Box that puts all your favorite streaming apps in one place on your TV. What makes it even better? It’s included with Xfinity Internet for no additional cost. It’s two amazing services for the price of one.

How do I exchange my Xfinity cable box?

Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from your account. Our team at the Xfinity Store will provide you with a receipt confirming your return details.

How do I update my Xfinity box?

Click the Update Now button in the email provided or navigate to xfinity.com/equipmentupdate. You will be prompted to login using your Xfinity ID and password. Click the Get Started button. Review the details in the What You Have and What You’ll Get fields to make sure the equipment listed is correct.

Do I need to upgrade my 4K cable box?

Yes you would need a 4K tv box. The tv will automagically try and upscale the image but you can only upscale so much depending on the signal quality. The more high definition signal you get the closer to 4K it will look.

Do I need to update my Xfinity box?

Over time, Internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you are eligible for an update — on us!